It can take between 20 minutes to 1 hour to clear the Customs/Immigration area.
What time should I arrive before my domestic flight?
It is recommended for passengers to be at the Maya Island Air Terminal at minimum 30 minutes before their flight to allow for check-in and baggage processing. Maya Island Air is not liable to passengers who arrive after their assigned departure time.
What happens if I miss my flight?
If a passenger misses their flight, they will be put on the next available flight that day or at a later time as requested.
Can I fly standby?
Yes. Passengers are allowed to fly standby in 2 scenarios. The first scenario is if a passenger is a "walk-in" and wants to board a flight that is registering at capacity in the flight system for that specific time; if for whatever reason a seat becomes available, that passenger will then be allowed to board said flight. The second scenario is for passengers who have received complimentary flights; similar rules apply as stated previously but with one exception: walk-ins are paying customers and thus have priority over complimentary flight passengers.
I left an item on the flight, who do I contact?
To recover any items left on a flight, passengers may contact customer service at 223-1140 or email firstname.lastname@example.org for assistance or visit the nearest Maya Island Air Terminal where the dispatchers will be able to contact the flight's next scheduled location and make arrangements for retrieval of said item.
If my plans change, can I change my ticket?
Yes. Maya Island Air understands that passengers are sometimes inconvenienced and require a change of plans. In such a scenario, passengers are allowed to change the date and time of their flight but are not allowed to cancel their tickets once purchased. Kindly note: a ticket is only valid for 6 months after the initial purchase date so the change must be made within this period.
Are there any restricted items?
Yes. Restricted items On Maya Island Air Flights include but are not limited to: Firearms, Ammunition, Liquor, Fireworks, Radioactive Materials, Magnetized Materials, Flammable Solids, Organic Peroxides, Toxic Substance, Oxidizing Materials, Infectious Substances, Explosives, Oxygen Tanks, Flammable Liquids, Spare Batteries and Miscellaneous substances including Asbestos and Dry Ice. Failure to report possession of these items may result in passengers being barred from boarding their flight and/or prosecution.
What happens if I have delayed baggage?
If a passenger encounters a delayed baggage situation, they must inform the initial airline (e.g. American, Delta) that they flew into the country on said flight and that they have a connecting flight with Maya Island Air to a specific destination. After confirming that the baggage has been located and ready for transport, the airline will then have to contact the passenger or Maya Island Air to allow for the transfer to the terminal or passengers' final destination for pick up.
Will I be provided with a wheelchair if I have problems walking?
Yes. Passengers who are sick or disabled may request for the use of a wheelchair during reservation of their ticket or at check-in with the dispatchers at the front desk at no cost. Wheelchairs may only be used within the Maya Island Air Terminal/Compound.
Do I need an ID and what type?
Yes. Passengers need to present valid and current identification such as a Passport, Social Security Card or Driver's License to reserve a flight with Maya Island Air.
Will we have any stop overs?
Typically there are no stop-overs to Maya Island Air Destinations, but in the few chances that they occur, the Pilot will inform the passengers before the flight and would last no longer than 5 minutes.
How do you get to Ambergris Caye?
The easiest way to get to Ambergris Caye is by booking a flight with Maya Island Air to transfer you from your location to the island. The flight is quite calm and scenic and only last approximately 20 minutes from the Municipal Airstrip and Philip Goldson International Airport.
Is there assigned seating?
No, however, passengers may sit as co-pilot (if available) or in the available seats to the rear of the pilot.