Maya COVID-19 message

Dear Travelers,


International travel to Belize resumes and to keep you safe Maya has made some changes to flying.


We recommend purchasing tickets online to expedite your check-in process.


For the sake of your fellow passengers approved face masks are required in terminals and aboard aircraft. (see example)


Please look for information signs and observe social distancing and hand sanitization rules. (example of information signs)


Health and temperature checks may be part of your journey.


Be assured that the deep cleaning and disinfection of lounges, restrooms and aircraft are our highest priority.


We welcome you back to Belize, one of the world’s safest destinations (why Belize is a safe destination) for tourism travel.


Please see below for more information. Thank you for choosing Maya.


Carlos Manzanares
Carlos Manzanares
Quality and Safety Systems Manager



What to expect on your travel

AT THE AIRPORT

Temperature Testing

Specially trained and uniformed staff will perform infrared temperature checks of passengers entering our terminal facilities as a first measure to ensure passengers are fit to fly and share space with fellow travelers.


Social Distancing

Visible round floor spacers have been placed at ticket counters to designate a six-foot separation between travelling parties which allows for minimal contact between customers and airport staff. We have equipped check-in counters and gates with sneeze guards to create an extra barrier of separation during your travel experience.


Gate Sanitation

We are deploying hospital grade cleaners and sanitizers for around the clock cleaning and touchpoint sanitization.


Enhanced Cabin cleaning

Hospital grade cleaning agents are used to disinfect luggage compartments and seats prior to take off. You may notice special dedicated custodians operating at a safe distance carrying on this work throughout the day.


Restrooms

A thorough shampoo and deep cleaning of sensitive areas such as lavatories (doors, handles, dividers, toilet seats and tiles) is among our highest priority. Special disinfectants are employed to ensure that our standards for cleanliness meet guidelines from our Ministry of Health and the US Department of Health Services and the Center for Disease Control.


What is required of you

Use of Masks

For the peace of mind of the collective travelers onboard flights, we ask travelers to possess and wear their face mask in terminals and onboard aircraft. Masks should cover the nose and mouth.


Hand Washing and Sanitization

As part of the ICAO, IATA and prevailing health guidelines across nations, we ask travelers to be mindful of keeping hands clean by using any of our sanitized restroom facilities or hand sanitizer. These methods allow for the reduction of transfer of germ and virus material that may be passable to others.


Food and Drink

As a temporary measure and to facilitate the wearing of masks during travel, we ask travelers to refrain from consuming food and drink in public areas and onboard aircrafts. Passengers with medical conditions who require food and drink are asked to consume those prior to boarding. We thank you in advance for your cooperation.


Social Distancing

As we work to limit the number of touch points and transactions for preboarding, flight and deboarding aircraft we remind travelers that within terminal facilities, a six foot separation from other parties is universally advised. You will note that our terminal facilities have been remodeled to accommodate greater spacing of travelers during their wait and that floor spacers are now employed as markers to assist with this space recognition.